Placing an Order
To place an order on our website, please use our secure on-line shopping basket and enter your credit card information. Money orders are also accepted. See below for details under "Methods of Payment".
If you have questions
regarding any of our products and services, you can email us 24 hours a day, 7
days a week at email@example.com
We believe that relationships with real people
are important. When you send email to
you'll get a response back from us within one business day. (More likely,
it will be within an hour, but we'll promise that at worst it will be a day.)
For call-in orders, or to ask a question, feel free to call our toll-free number at 1-866-380-0815, Monday thru Friday, 9:00 a.m. - 7:00 p.m. EST and Saturday from 9 a.m. to 4 p.m. EST.
The Teapot Shoppe uses UPS & USPS Ground for shipping most of our teapots and
teapot accessories. Occasionally, we may use Federal Express as an alternative form of shipping.
We offer free ground shipping for orders within the Continental U.S. over $80.00. Shipments to Alaska and Hawaii will incur additional shipping charges. We do offer special shipping prices
at times, which you will find on the top of our Home Page. If you need something sent overnight, please
contact us at firstname.lastname@example.org. If the actual expedited rates (3 Day, 2 Day, Overnight) vary significantly from the estimates shown below we may contact you to discuss a rate change prior to shipment. We will try to accommodate your special needs.
Alaska and Hawaii
International shipments are now available to 220+ Countries.
Once you have entered your shopping cart, choose the “International Customers…Click Here To Pay” button. You will be automatically transferred to a Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
There are no additional fees or registration processes with this service. If you have any questions about International shipping, please contact us at email@example.com.
Our 100% Satisfaction Guarantee
We will do our utmost to be sure you are delighted with anything you order from The
If you are located in the Continental U.S. and
prefer to order offline we accept money orders, cashier's checks and personal checks. In the
event you use a personal check or cashier's check, please send your order
or, Fax to 866-687-4030
We are experienced in packaging and shipping fragile items and have done
everything to ensure that your items arrive safely at their destination. Even
with these precautions, we do realize that damages do occur during shipment.
If you receive an item that has been damaged upon delivery, contact us
immediately at our Customer Care number, 1-866-380-0815 or email firstname.lastname@example.org, and we will gladly take
care of you with a replacement. If you buy something as a gift, when you receive it examine the shipment. If damages are not reported to us with-in 24hrs of receiving it, we will not be able to replace it.
Since our Corporate Office is in the state of Georgia, Sales tax will only be assessed for orders that are shipped within the state of Georgia (7%).
All other states and countries are tax-exempt.
We will do whatever we can to accommodate you.
The Teapot Shoppe offers email support to answer all your questions about teapots and teapot accessories.
To ask a question about teapots or teapot accessories right now, simply email us at email@example.com.
Or, if you would rather order by phone, please call us at 1-866-380-0815.